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The work you and your team recently performed was EXCELLENT! Your staff was knowledgeable, professional, hard working and personable. First of all, we really appreciated you coming out, assessing the issue and checking in with your crew the entire day on their progress - it made us feel that you were personally invested from the start. The crew took their time to figure out the issue and talked us through the entire process with recommendations along the way - they were great! They resolved the problem, talked us through future mitigation options and provided us guidance on prevention techniques.